TradeFlo
Questions and answers about TradeFlo
Straight answers before you start.
Choose a topic below. If your situation is different, send us the question.
Websites and plans
How much does a website for a trade business cost?
Price on a call. We confirm your plan, setup fee and any external charges in writing before you pay.
Does a trade business need a website?
A site on your own domain gives people somewhere to check your work, the areas you cover and how to contact you. You control it alongside your other listings.
What is included?
The plans cover different levels of website work, local search and inquiry handling. The pricing page lists the inclusions and exclusions for each.
How long does a build take?
We set a schedule with you after checking the scope and the material you can provide. Your written proposal sets out the handover and sign-off.
What do you need from me?
Your services, service area, contact details and permission to use the photos you supply. We also need someone who can check the wording and sign off the site.
Will you guarantee more inquiries?
No. Search demand and competition vary. We show you the inquiries your site receives so you can judge them yourself.
Can I keep my existing website?
Send us the address. We will check whether improving it makes more sense than rebuilding it.
Construction office workflows
What is the workflow review?
A free look at a process with the people doing it. You receive a workflow map, a fix list and a recommendation on what to do next.
What is Map, Connect, Build?
Map records the handovers. Connect sets out access and the route between systems. Build delivers the workflow for your team to test.
Do we have to change our software?
We start with what you use. If a system cannot support the connection, we explain the limit before proposing a build.
Who signs off a construction workflow?
The person responsible for the process checks the test output. Commercial, contract and safety decisions stay with the person your firm assigns.
What if our own team should build it?
If your team is better placed to build it, we will say so. The findings can go straight to them.
What does the deep review add?
It adds screen mapping for senior staff, with a recorder set up on their PCs. We set out what will be recorded and get written consent from everyone involved first.
Leaving and ownership
Do I own my website?
Your domain is registered in your name. The pages, copy and images we create for your site are yours. Our underlying systems have separate license terms.
Can I cancel?
Yes. Give written notice under the billing terms. We confirm the end date and any final charges with you.
What do I receive when I leave?
You keep your domain and content. We provide a site export so you can arrange hosting elsewhere.
Do the automations keep running after I leave?
Our automations, dashboard, lead system and page templates are licensed while your account is active and in good standing. Their continued use needs a separate agreement.
Can another supplier take over?
Yes. Tell us who is taking over and we will plan the handover and any access changes with you.
Who owns our construction data?
Your firm keeps ownership of its records. The project agreement sets out the build deliverables, access and handover rights.
The automations
Do I need another app?
We try to use the tools you already have. If a new app is needed, we name it and explain its cost before you decide.
What if the AI gets it wrong?
You choose which outputs need checking and when the work must go back to a person. A doubtful or incomplete result is returned to a person for review.
Who sends the texts?
The messaging service we set up sends them on your business's behalf. You sign off the wording, trigger and recipient rules before it is switched on.
What stops follow-up when a customer replies?
The follow-up stops when the customer replies. We test this with your team before messages are switched on.
Can I change an automated message?
Yes. Send us the change. We check it against the sequence and ask you to sign off the revised wording.
What happens if a connection breaks?
We build each workflow to flag a failure instead of marking the task finished. Your written scope says who is told, how your team carries on by hand and what support is included.
The receptionist
What does the AI receptionist do?
It answers routine questions, collects job details and can offer a booking through the calendar you choose. We define what it may say and when to pass the conversation to you.
Can it answer outside working hours?
Yes, where that is part of your setup. You choose the hours, the message and the route for a call it cannot handle.
Can it book straight into my calendar?
We can connect your calendar and set up booking rules with you. You decide which appointment types it may offer and which need your confirmation.
Will callers know they are speaking to AI?
Yes. The greeting identifies the automated assistant. You sign off the wording before it takes calls.
Can it price a job or handle an emergency?
It passes those to the person you choose, using the instructions you give us. It does not make a site judgment or commit your business to a price.
Data and access
What information should I send through the contact form?
Your business details and a short description of the work. Keep customer records, passwords and sensitive project documents out of the first message.
Who handles the data you receive?
The security and privacy pages explain the services used and why. You give permission for project access before we connect your systems.
Do you use our customers' details to train AI?
No. We do not use your customers' details to train AI models.
About TradeFlo
Who is TradeFlo?
TradeFlo builds websites and office systems for trade businesses and construction firms anywhere: a site that brings the work in, and the admin done for you with a person still in the loop.
Do you work where I am?
Choose your region in the menu to see prices and spelling for where you are. If yours is not listed, choose International and tell us where you work.
Contact us with your question.
Ask us. A member of our team will answer directly.